A: We ship worldwide, including the USA, Canada, Australia, the EU, and many more.
Q: How long does delivery take?
A: Standard shipping usually takes 10–20 business days, depending on your location, customs clearance, and weather.
Q: When will my order be shipped?
A: Orders are typically shipped within 48 hours (excluding holidays). You’ll receive an email with a tracking number once your parcel is dispatched.
Q: Can I change my shipping address after ordering?
A: Changing the delivery address during shipping may cause delivery failure, and in such cases, the buyer bears the shipping cost.
Q: What if my package is lost or delayed?
A: Shipping times depend on factors beyond our control, such as customs and weather. Contact us if your package is delayed—we will help trace it as quickly as possible.
Q: How long do I have to return an item?
A: Returns are accepted within 180 days of receiving your order.
Q: Who pays for return shipping?
A: Our error (wrong item, quality issue): We cover shipping.
Buyer preference (wrong size, color, or exchange): Buyer covers shipping; original product cost will be refunded.
Q: Can I cancel my order?
A: Cancellations are accepted only before the order is shipped. Once shipped, you must follow the return process.
Q: How do I return an item?
A: Email info@just4kira.com for a return address. Ship via regular mail with tracking. C.O.D. returns are not accepted.
Return Address: RM 5003, /F 5, YAU LEE CENTRE, 45 HOI YUEN ROAD, KWUN TONG, HONG KONG No. 76127612
Q: Are your lenses safe for daily wear?
A: Yes. We use premium HEMA materials and a three-layer technology to ensure comfort and eye protection.
Q: How should I store my lenses?
A: Keep lenses in a clean lens case with fresh solution. Never reuse old solution.
